Royal Pianos is a commercial brand operated by Promúsica de Extremadura, S.L., the legal owner of this website and the entity responsible for the commercial activity, the services provided, and the processing of personal data carried out through this website.
In compliance with the provisions of Royal Decree 1906/99 of 17 December, which regulates electronic contracting under general terms and conditions, the Retail Trade Regulation Act (Law 7/1996 of 15 January, as amended by Law 47/2002 of 19 December) regarding distance selling as set out in Articles 38 and following, and Directive 2000/31/EC of 8 June on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market, PROMUSICA DE EXTREMADURA, SL, hereinafter referred to as ROYAL PIANOS, hereby informs:
This document constitutes the general regulation of the services provided by ROYAL PIANOS through its website https://www.royalpianos.com, forming the legal framework governing the present contractual purchase and sale relationship.
These General Terms and Conditions are subject to the provisions of:
– Law 7/1998 of 13 April on General Contractual Conditions.
– Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights.
– Law 7/1996 of 15 January on the Regulation of Retail Trade, amended by Law 47/2002 to transpose Directive 97/7/EC into Spanish law concerning distance contracts and to adapt the Law to various European Community Directives.
– Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
The services offered by ROYAL PIANOS may be contracted by any user who meets the requirements established in these TERMS OF SERVICE and the LEGAL NOTICE, both of which are permanently available on the ROYAL PIANOS website.
The purpose of this contract is to regulate the general terms and conditions of the services offered by ROYAL PIANOS:
Access to the information contained on the website is completely free of charge, whereas the purchase of products is subject to payment. Current product prices, shipping costs, and applicable taxes will be specified at all times.
The contracting process shall, in all cases, be carried out in the Spanish language. However, ROYAL PIANOS may provide the option of completing the contracting process in other specified languages.
On the one hand, ROYAL PIANOS, with the trade name and corporate name PROMUSICA DE EXTREMADURA, SL., having its registered office at CALLE ARTURO BAREA, NUM 19 06011 BADAJOZ – (BADAJOZ), España.
Código de Identificación Fiscal número: B06238638and contact email address [email protected].
And, on the other hand, the CUSTOMER, whose details entered in order to make a purchase or submit a suggestion through the form provided for that purpose are those supplied by the CUSTOMER. All information included therein has been entered directly by the CUSTOMER; therefore, responsibility for the accuracy and authenticity of such information lies directly and exclusively with the CUSTOMER.
The CUSTOMER is solely responsible for the accuracy of the information entered during the purchase process and undertakes to provide truthful, accurate, and complete information.
Should the CUSTOMER fail to comply with this obligation, the CUSTOMER shall be liable for any damages or losses caused to ROYAL PIANOS or to any third party.
The commercial terms governing this service, as well as any offers that may be made by ROYAL PIANOS, are always displayed on the aforementioned website and may therefore be consulted, saved, or printed.
ROYAL PIANOS reserves the right to modify these General Terms and Conditions, as well as any other document published on the website, at any time.
ROYAL PIANOS shall not be liable for delays or failures affecting access to, operation of, or functionality of the Website, its services and/or content, nor for interruptions, suspensions, or malfunctions thereof when such events are caused by natural disasters, force majeure events, or situations of extreme urgency, including but not limited to strikes, cyberattacks, unauthorized computer intrusions, or any other circumstance of force majeure or unforeseen event. Likewise, ROYAL PIANOS shall not be liable for errors in data transmission networks, particularly where such errors have been caused by a third party outside the business organization of ROYAL PIANOS.
ROYAL PIANOS is responsible for the reliability, truthfulness, and accuracy of the content, data, and information relating to the products offered on its Website, except where such content, data, or information has been modified by third parties, whether affiliated with the organization or not, without the express authorization of ROYAL PIANOS.
The service provided by ROYAL PIANOS is limited exclusively to making products available to customers. ROYAL PIANOS shall be responsible for such products in the event of any lack of conformity, in accordance with the terms established by the legislation governing guarantees for durable consumer goods.
Where websites owned by ROYAL PIANOS contain banners, links, or access to websites owned by third parties, ROYAL PIANOS shall not be responsible for any content hosted on such third-party websites.
The CUSTOMER undertakes to comply with the provisions of the LEGAL NOTICE and the TERMS AND CONDITIONS published by ROYAL PIANOS on its Website at the time the product is purchased.
Shopping in our stores is very simple: just select an item, add it to your basket by clicking on the shopping cart icon, and complete your order using your preferred payment method.
If you find it more convenient, you can also purchase any of our products by telephone. Simply choose the item you would like to buy and call +34 952 858 777.
PROMUSICA DE EXTREMADURA, SL, Tax Identification Number (N.I.F.) B06238638, is responsible for the sale and distribution of the products offered through this service. All sales transactions shall be deemed to have been concluded at CALLE ARTURO BAREA, NUM 19 06011 BADAJOZ – (BADAJOZ), Spain.
The price of our products and services shall be the price displayed at any given time on our website.
Should an error in the pricing of an item be detected after an order has been received, we will contact you as soon as possible to inform you of the issue and offer you the option of either cancelling the order or confirming it under the correct pricing conditions. The automatic order confirmation does not validate incorrect pricing conditions. In the event of cancellation, any amount already paid will be refunded in full. Without your express acceptance of the correct pricing conditions, the order will not be processed or dispatched.
You may pay for your purchases using the following methods:
– Credit or Debit Card (WE ONLY accept cards linked to Spanish bank accounts): Visa, MasterCard, 4B, Euro 6000.
Visa and MasterCard have developed a system for making secure payments over the Internet. The Secure Electronic Commerce system is based on the card issuer (bank or savings institution) identifying the cardholder before authorising the online payment.
ROYAL PIANOS adheres to this security protocol. Therefore, once you have selected the product you wish to purchase and entered your card number, a window from your card issuer will open requesting your identification.
Security Protocol
Your card details and password are protected by this security system from the moment they are entered.
Once identification has been successfully completed, the issuer informs ROYAL PIANOS that the purchase is being made by the cardholder, allowing the transaction to be completed. If identification is unsuccessful, the issuer will notify ROYAL PIANOS so that appropriate action may be taken.
This authentication window is outside the control of ROYAL PIANOS. Any issues arising in connection with it are the responsibility of the card issuer, and you should contact the relevant institution should such a situation occur.
– Bizum. How to pay with Bizum?
1. Select Bizum as your payment method.
2. Enter your phone number and Bizum PIN.
3. Enter the verification code provided by your bank.
– PayPal. A 3% fee applies to PayPal payments.
– Bank Transfer.
When selecting bank transfer as your payment method, you must choose one of the bank accounts displayed. Payment must be made and received within a maximum period of 5 business days. If payment is not received within 5 business days following the order date, the order will be automatically cancelled.
Pay Later
Receive your order and inspect it at your leisure before making payment. Once your order leaves the store, we will notify you, and you will have 7 days to review and pay for it, with no additional charges.
Buying with SeQura’s Pay Later service is easy, fast, and secure:
1. Select Pay Later as your payment method when completing your purchase.
2. Enter your details (ID number and mobile phone). No payment information is required and there are no additional costs.
3. Enjoy your purchase! Check your order and pay up to 7 days after shipment. SeQura will notify you by email of the payment date and method.
If you have any questions, you can find answers here.
Installment Payments
Split the payment for your order into 3, 6, or 12 monthly installments for a small fixed monthly fee. All you need is your ID document, mobile phone, and bank card. You may also settle the balance early at no additional cost.
For example, if you choose to pay for an order of €180 over 3 months, you would pay €63 per month (only €3 per month in fees).
Splitting your payment with SeQura is easy and fast:
1. Select Split Your Payment as your payment method when completing your purchase.
2. Enter your details (ID number and mobile phone), choose your payment plan, and pay the first installment.
3. Enjoy your purchase! The remaining payments will be charged automatically each month.
If you have any questions, you can find answers here.
What makes us different?
What is Cetelem?
Cetelem is part of the BNP Paribas Group and has specialised in consumer finance since 1988. We are a company dedicated to providing consumer loans, online credit solutions, and credit cards, and have been part of the BNP Paribas Group since 1988.
What documentation do I need to apply for financing?
If you are already a Cetelem customer and have an existing credit line with us, you only need to accept the financing by entering a PIN code that we will send to your mobile phone. No forms or documentation are required.
If you are a new customer or do not currently have a credit line with Cetelem, you will need to provide the following documents:
What amount can I finance?
The minimum amount that can be financed is €90, and the minimum monthly installment is €12. We do not set a maximum financing amount, although we are committed to providing responsible lending tailored to each customer’s circumstances.
When do I start repaying my financing?
The first installment will be charged to your bank account on the 5th day of the month following the financing approval. If financing is arranged between the 25th and the 31st of the month, the first installment will be charged on the 5th day of the second month following the financing approval.
If I have any questions, how can I contact Cetelem?
You may submit your queries through the chat available during the financing process. Alternatively, you may call +34 917 90 97 38 or contact us by email at [email protected].
What process do I need to follow to finance my purchase?
The process is very simple:
Need more information about Cetelem products?
You can learn more about our products at www.cetelem.es
All purchases over €99 (mainland Spain only) are delivered free of charge, except for shipments to the Balearic Islands, the Canary Islands, Ceuta, and Melilla. However, ROYAL PIANOS reserves the right to apply shipping charges for items whose size or weight requires a specific shipping calculation. In such cases, the customer or user will be informed in advance by telephone or, alternatively, by email.
Purchases below €99 incur an additional shipping charge of €8.90 within mainland Spain.
All shipments are handled by the transport company contracted by ROYAL PIANOS. Once the order has been completed and stock availability confirmed, delivery will be made within 24–72 hours to the address specified in the purchase form, unless different delivery conditions are stated on the product page. (Spain and Portugal).
We ship to the Canary Islands, Ceuta, and Melilla. VAT is not charged on these shipments; however, a shipping surcharge of €99 always applies. For the Balearic Islands, the shipping cost is €65. For large-volume packages, transportation costs may be higher, in which case we will contact you directly.
For these shipments, customs clearance charges (DUA) are included. However, please note that upon receipt of the package, you will be required to pay the applicable IGIC (Canary Islands General Indirect Tax).
Delivery times are approximate and not guaranteed. Not all products display an estimated delivery date, and delivery may take up to 6–7 business days.
Our warehouses will be closed on 6, 7, 8, and 9 April. All orders placed during these dates will be processed from Monday, 10 April onwards.
For shipments to other European Union countries, please contact us for terms and conditions or send an email to [email protected].
Insurance Included: All shipments are insured against loss or transport damage.
If your shipment does not arrive or arrives damaged, please notify us immediately. We will arrange collection as soon as possible so that you receive an identical replacement in perfect condition within the shortest possible timeframe, at no additional cost.
All products offered through the Website are original branded products and are sold as new UNLESS OTHERWISE STATED.
Legal Warranty: Pursuant to Royal Legislative Decree 1/2007, NEW durable goods are covered by a 3-year warranty from the date of delivery against any lack of conformity.
THE WARRANTY PERIOD FOR SECOND-HAND OR REFURBISHED PRODUCTS SHALL BE 1 YEAR.
Accordingly, THE COMPANY shall be liable to the consumer for any lack of conformity existing at the time the goods are delivered.
Products shall be deemed to conform to the contract provided that: (1) they correspond to the description provided by the store and possess the qualities presented on this website; (2) they are fit for the purposes for which products of the same type are ordinarily used; and (3) they exhibit the quality and performance that are normal in products of the same type and that may reasonably be expected.
To MAKE A WARRANTY CLAIM, the User must contact PROMUSICA DE EXTREMADURA, SL. at [email protected], specifying the product or products affected, attaching photographs and providing a detailed description of the defects identified.
Upon receipt of such notification, THE COMPANY’s team will contact the User to gather further information regarding the issue and subsequently proceed with the warranty process.
The warranty shall not be valid in the following cases: (i) Products subject to wear and tear resulting from use or natural deterioration, as well as defects attributable to failure to follow usage instructions, misuse, impacts, overloading, insufficient maintenance or storage, or incorrect installation not carried out by an authorised Technical Service where applicable; (ii) Product defects caused by the use of accessories, supplementary parts, or spare parts that are not original components; (iii) Minor deviations from the prescribed condition that do not affect the value or suitability of the product.
In the case of computer-related products, the warranty does not cover virus removal, software restoration due to viruses, or disk reinstallation resulting from data deletion.
Any product that has been repaired, modified, or handled by personnel other than THE COMPANY or the manufacturer concerned shall automatically be excluded from warranty coverage.
Where a warranty claim is justified, the remedy shall consist of repair, replacement, price reduction, or refund, in accordance with the applicable legal provisions.
For all purposes, delivery of the product shall be deemed to have taken place on the date indicated on the delivery note.
*Please note that if you no longer have the original packaging, the product must be adequately protected for shipment. ROYAL PIANOS accepts no responsibility for any damage caused during transport due to inadequate packaging.
The products offered are backed by leading commercial brands. Providing the highest quality and best warranty is our commitment to our customers. If, upon receiving your order, you are not completely satisfied, you have a period of 14 calendar days from the date of receipt to exercise your right of return without penalty of any kind.
In the event of a return, the direct cost of returning the goods or service shall be borne by the customer in accordance with the General Consumer and User Protection Act (LGCU). The amount of such cost will be communicated when you notify us of your intention to return the order.
To qualify for a return, the product must be in perfect condition, including all accessories, documentation, and packaging. Otherwise, the product may be subject to depreciation. Customers are reminded that it is advisable for the packaging to be returned in perfect condition. Once the goods have been received at our warehouse and their condition has been verified, the purchase amount will be refunded using the same payment method originally used by the customer.
These timeframes may vary if one of the payment options offered by Banco Cetelem, S.A. or SEQURA WORLDWIDE, S.A. has been used.
To process a return, you may complete the following WITHDRAWAL FORM and send it to us by post or email at: [email protected]
If you wish to cancel your order, you must notify us within a maximum period of 24 hours after placing it, as the shipment may already be in transit and it is not always possible to stop dispatch.
If your order has already been shipped, you must accept delivery and then contact us to exercise your right of withdrawal within a maximum period of 14 days from the date of receipt.
In such cases, products must be returned unused, with all tags attached and in their original packaging in good condition. The condition of the product will be assessed before any refund is issued. Please note that all associated costs, including return shipping charges, customs duties, and local taxes, shall be borne by the customer.
A full refund of the order value will only be issued where the goods were supplied incorrectly or were defective from the outset. Refunds will be made using the same payment method originally used.
If the return is for any other reason, return costs will not be reimbursed. Both outbound and return shipping costs, including customs duties and local taxes, shall be the responsibility of the customer. If return costs exceed the value of the goods being returned, the remaining balance will be charged using the original payment method.
1º In addition to our Customer Service Department, official complaint forms are available to customers at our registered office: CALLE ARTURO BAREA, NUM 19 06011 BADAJOZ – (BADAJOZ), Spain.
2º The parties agree, at their discretion and waiving any other jurisdiction, to submit any disputes to the courts and tribunals of the purchaser/user’s place of residence.
In accordance with Law 7/2017 of 2 November, which transposes Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes into Spanish law, we inform you as follows:
1. The full details of the company are as follows:
2. The email address through which you may submit complaints, claims, or request information regarding the goods or services offered on this website is: [email protected]
3. The company is required to respond to and resolve complaints or claims within thirty days from the date they are submitted to the email address indicated above.
4. If the company does not resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution entity notified to the European Commission.
5. The European Union Online Dispute Resolution platform referred to in Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 is available at the following address:
To make purchases from ROYAL PIANOS, you must register your personal details and choose a password that will allow you to access all areas requiring prior identification. This will prevent you from having to re-enter your details for future purchases. Once you register on our secure server or place an order, your personal details, address information, and payment details are incorporated into our database and used solely for processing your order and for sending information about offers and services that may be of interest to you. At any time, you may modify your customer registration details (change of address, telephone number, etc.) or request a password reminder if you have forgotten it.
In accordance with our commitment to security and confidentiality, ROYAL PIANOS is particularly dedicated to providing its customers with the highest level of security and protecting the confidentiality of the information they provide. Therefore, all commercial transactions are carried out within a secure server environment using SSL (Secure Socket Layer) protocol, and all communications are transmitted using 128-bit encryption, ensuring the highest level of protection for data transmissions.
We have implemented an on-screen notification system that identifies errors made when entering data and allows customers to correct them at any time. Information relating to the purchased product or service is stored electronically, and customers may access this information at any time.
If you experience difficulties accessing any part of our website, this may be due to the model or version of your browser or the configuration of its settings. If you require assistance in resolving the issue or have any questions regarding the operation of our purchasing system, please call us on 924 261 827. We will be pleased to assist you.
In accordance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data, ROYAL PIANOS customers may exercise their rights of access, rectification, erasure, and objection at any time by writing to ROYAL PIANOS S.L., Ref. LOPD, Polígono Industrial La Leala, C/ Moscatel, 9 – 29631 Benalmádena, Málaga, Spain, or by email at [email protected].
These are some of the precautions we recommend our customers take:
Do not disclose your username or password to anyone.
Do not write them down in easily accessible places such as your computer, diary, or notebook.
Always use our SSL security system.
Always log out of your browser session after accessing a secure area or after entering your username or password into the system.
The prices of products offered for sale in our online stores include Value Added Tax (VAT).
Purchases made by VAT-registered entities (companies, organisations, institutions, etc.) established within the European Union and holding a valid intra-Community VAT number shall be exempt from VAT. As an essential requirement, proof of the VAT number must be provided by fax to +34 952 858 777.
Purchases made by individuals or legal entities resident in countries outside the European Union are exempt from VAT. Orders cannot be delivered to P.O. Boxes.
For the purposes of this purchasing and shipping system, and due to their specific tax regime, the territories of the Canary Islands, Ceuta, and Melilla are considered non-EU territories.
Please note that the shipping charges displayed do not include import duties or taxes, which must be paid by the recipient upon arrival of the goods at their destination.
The purchasing system is governed by the laws in force in Spain. Accordingly, all sales transactions shall be deemed to have been concluded at the registered premises of ROYAL PIANOS: Polígono Industrial La Leala, C/ Moscatel, 9 – 29631 Benalmádena, Málaga, Spain.
Exquisite Piano Showroom on the Costa del Sol in Málaga
Experts in Classic New Pianos; Pre-owned Pianos; Piano Rental & Piano Hire
Tuning, Piano Restoration, Silent System, Piano Disc
Morning 10:00-14:00
Afternoon 17:00-20:00
Saturdays from 10:00 to 14:00h – Afternoon by appointment
Industrial Estate La Leala
C / Moscatel 9 – 29631 Benalmádena, Málaga, Spain
PROMUSICA DE EXTREMADURA, SL
NIF: B06238638
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